Chapter 1. General Provisions
Scope of Application
1.1. The Contract for the Tour Arranged by Our Company (hereinafter referred to as “Self-Guided
Tour”), which our Company (hereinafter referred to as “We,” “Us,” or “Our” as the case may be)
executes with the traveller shall be subject to the provisions of these Standard Terms and
Conditions. Matters not provided for in these Standard Terms and Conditions shall be governed
by laws, ordinances, regulations and generally established practices.
1.2. In cases in which our Company concludes a special contract (hereinafter referred to as the
“Special Contract”) with the traveller in writing without violating the relevant law and harming
the interests of the traveller, such Special Contract shall be given priority, notwithstanding the
provision of the preceding paragraph.
Chapter 2. Definition of Terms
Definition of “Self-Guided Tour”
2.1. In these Standard Terms and Conditions, “Self-Guided Tour” shall mean such tours for which
our Company undertakes to make arrangements according to the request made by the traveller,
by representing, acting as an intermediary, or playing an introductory role for him/her, so that
the traveller may receive transportation, accommodation, and other services related to the tour
(hereinafter referred to as the “Tour Service”).
Definition of “Tour Price”
2.2. In these Standard Terms and Conditions, “Tour Price” shall mean the expenses paid by our
Company for the transportation charges, accommodation charges, and other expenses payable
to the transportation and accommodation facilities, etc., to arrange the Tour Service, and, in
addition, the Handling Fee of the Tour Service that is set by us (excluding Handling Fees for
alteration and cancellation procedures). The Handling Fees are described in Appendix I.
Definition of “Contract”
2.3. A “Contract” stated in these Terms and Conditions shall mean a Contract concluded between
our Company and a card user of the credit card company affiliated with us, or the company
selling our tours on our behalf of us, by receiving a booking through telephone, mail, facsimile, or
other means of communication, with which the traveller agrees in advance to settle the credits or
debts for the Tour Price, etc., on or after the date on which such credits or debts should be
settled in accordance with the rules of the credit card company concerned, and with which the
the traveller pays the Tour Price, etc., under the Contract in accordance with the methods stipulated
in Article 16.2. or Article 16.5.
Definition of “Electronic Acceptance Notice”
2.4. A “Electronic Acceptance Notice” in these Terms and Conditions shall mean a notice issued in
response to an application for a contract, which is sent by among methods using Information and
Communication Technology, such devices as computers, facsimile, telex or telephones, used by our
The company, or a company selling our tours on our behalf of us, and the mentioned devices used by the
traveller.
Definition of “Card Use Date”
2.5. A “Card Use Date” in these Terms and Conditions shall mean the date on which the traveller
or our Company should pay the Tour Price, etc., or settle the refund debts in accordance with the
Contract.
Chapter 3. Contracting our Self-Guided Tour
Termination of Liability for Arrangements
3. Our liability based on the Contract is deemed fulfilled when our Company has made
arrangements for the Tour Service with good care. Therefore, the traveller must pay us the
Handling Fee of the Tour Service (hereinafter referred to as the “Handling Fee”) specified by us,
even if we do not reach the conclusion of the Contract with transportation and accommodation
facilities, etc., due to such causes as the unavailability, the closure of business, and insufficient
condition, etc. When the Contract has been concluded using the Information and Communication
Technology, the Card Use Date is the date on which our Company informs the traveller that we
have not been able to conclude a contract with the transportation and accommodation facilities,
etc.
Use of Other Agent
4. In performing Contracts for Self-Guided Tour, there are cases where we may engage other
travel agents, a person handling travel arrangements as a business, or any other auxiliary in or
outside Japan, in order to perform arrangements, in whole or in part, as an agent.
Booking in General
5.1. A traveller who wishes to book our Self-Guided Tour shall fill in the necessary information in
the Registration Form as designated by us, and submit it to us together with the required
payment of Deposit separately specified by us.
5.2. Notwithstanding the provision of the preceding paragraph, a traveller who wishes to apply to
our Company for a Contract for our Self-Guided Tour, will be required to notify us of the
traveller’s credit card details, and other information as required.
5.3. The Deposit specified in Article 5.1. shall be treated as part of the Tour Price, a cancellation
fee, or any other fee payable to us by the traveller.
Refusal of Booking
6. In any of the following cases, we reserve the right to decline your booking.
(1) In cases where the traveller is unable to settle the payment related to his or her Tour Price,
etc. due to, but not limited to, the credit card as held by the traveller, is found to be invalid.
(2) In cases where the traveller is found to be associated or affiliated with a crime syndicate, a
corporate racketeer, or any other organised crime.
(3) In cases where the traveller makes violent or unreasonable demands of our Company, speaks
or acts in a threatening way, uses violence with regard to a transaction, or engages in similar
behaviour.
(4) In cases where the traveller spreads false rumours, uses fraudulent means or intimidation
to interfere with the business of our Company, or engages in similar behaviours.
(5) In cases where there is an inconvenience related to our business.
Acceptance of Booking
7.1. The Contract for the Self-Guided Tour shall go into effect when we have confirmed your booking
and received the Deposit as specified in Article 5.1.
7.2. Notwithstanding the provision of the preceding paragraph, the Contract shall go into effect
at the time when we have issued a booking confirmation notice. However, when the notice is
issued electronically under the Contract, the Contract shall go into effect at the time the such notice
has reached the traveller.
Special Rules Regarding the Conclusion of the Contract
8.1. When our Company concludes in writing a Contract for a Self-Guided Tour, there are cases
where we confirm the booking without receiving payment of the Deposit, notwithstanding the
provision of Article 5.1.
8.2. In the case of the preceding paragraph, we shall state the time when the Contract for
The self-guided tour goes into effect in the document described in the preceding paragraph.
Special Rules Regarding Tickets and Accommodation Vouchers, etc.
9.1. Our Company may accept the booking verbally (without any written document) when the
The contract is for only arranging transportation or accommodation services, which requires us to
provide the traveller with a document indicating the right to receive the said Tour Service on
receiving the Tour Price (for example transport tickets and accommodation vouchers),
notwithstanding the provisions of Article 5.1. and Article 8.1.
9.2. In the case of the preceding paragraph, the Contract for the Self-Guided Tour shall be concluded
when we accept the conclusion of the Contract.
Contract Document
10.1. We shall issue to the traveller, a document detailing the itinerary, the contents of the Tour
Service, the Tour Price, and other tour conditions, as well as matters concerning our
responsibilities, promptly after the conclusion of the contract. There are cases, however, where
our Company does not issue the said document when we provide the traveller with the
document described in Article 9.1.
10.2. In the case of the preceding paragraph, the scope of our responsibility for the Tour Service
in making arrangements under the Contract for a Self-Guided Tour according to what is stated in
the Contract Document as described in the preceding paragraph.
Method of Utilising Information and Communication Technology
11.1. Having obtained the traveller’s agreement in advance, when we provide the traveller with
the Contract Document, the Final Document, or any other document that details the itinerary, the
contents of the Tour Service, the Tour Price, and other conditions related to the tour and our
responsibility, by means of utilising Information and Communication Technology, we will confirm
that such details have been recorded in the file kept in the communications equipment used by
the traveller.
11.2. In the case of the preceding paragraph, when the communications equipment used by the
said traveller is not equipped with a file for recording the details described in the preceding
paragraph, we will confirm that the said traveller has viewed the details, and will record those
details on the file kept in the communications equipment used by our Company.
Chapter 4. Alteration and Cancellation of the Contract
Alteration of Content of Contract
12.1. The traveller may request us to change the content of the Contract for Self-Guided Tour,
such as the itinerary, the contents of Tour Service, and other tour conditions, in which case our
The company shall try to accommodate the traveller’s request to the extent possible.
12.2. When the content of the Contract for Self-Guided Tour is altered at the request of the
traveller described in the preceding paragraph, the traveller must bear the cancellation fees,
penalty charges, and any other expenses required to alter or cancel the arrangements that are
already made. In addition, the traveller must pay us the Handling Fee as specified by us for the
alterations. Furthermore, the increase or decrease of the Tour Price arising from such alterations
of the content of the Contract must also be borne by the traveller.
Discretionary Cancellation by the Traveller
13.1. The traveller may cancel the Contract for Self-Guided Tour in whole or in part at any time.
13.2. When the Contract for Self-Guided Tour is cancelled under the provision of the preceding
paragraph, the traveller must pay the cancellation fees, penalty charges, and any other expenses
already paid or payable to the transportation and accommodation facilities, etc., as well as the
following Handling Fees specified by our Company:
(1) Handling Fee for cancelling the arrangements already made
(2) the Handling Fee that our Company was to receive in return for the Tour Service already received
(3) Handling Fee that our Company was to receive in return for the Tour Service has not yet been received
Cancellation Due to Causes Attributable to the Traveller
14.1. In any of the following events, we may cancel the Contract for Self-Guided Tour Contract:
(1) In cases where the traveller does not pay the Tour Price by the specified due date.
(2) In cases where the Contract has been concluded, and the traveller is unable to settle the
payment relating to the Tour Price, etc., in whole or in part, in accordance with the rules of the
credit card company, due to such reasons as the credit card being invalid.
(3) When it is found that the traveller falls under any of items (2) through (4) in Article 6.
14.2. When the Contract for Self-Guided Tour is cancelled under the provision of the preceding
paragraph, the traveller must pay the cancellation fees, penalty charges, and any other expenses
already paid or payable to the transportation and accommodation facilities, etc., as well as the
Handling Fees as specified in items (1) through (3) in Article 13.2.
Cancellation Due to Causes Attributable to Our Company
15.1. The traveller may cancel the Contract for the Self-Guided Tour when the arrangements for the
Tour Service become impossible due to causes attributable to our Company.
15.2. When the Contract for a Self-Guided Tour has been cancelled under the provision of the
the preceding paragraph, our Company will refund the traveller, the Tour Price already
received, after deducting the expenses already paid for the transportation and accommodation
facilities, etc. in return for the Tour Service already received by the traveller, as well as the expenses that must be paid to the transportation and accommodation facilities, etc. in return for
the Tour Service already received by the traveller.
15.3. The provision of the preceding paragraph does not prevent the traveller from claiming
compensatory damages against our Company.
Chapter 6. Arrangement for Groups
Arrangement for Groups
18.1. We apply the provisions of this Chapter with respect to the conclusion of the Contract for
our Self-Guided Tours for which two or more travellers travelling together following the same
itinerary have applied after nominating a responsible representative (hereinafter referred to as
“Person Responsible for Contract”).
Person Responsible for Contract
19.1. Except in those cases where a Special Contract has been concluded, it shall be deemed that
the Person Responsible for Contract has all power of agency for the conclusion of the Contract
for our Self-Guided Tour for travellers constituting the group (hereinafter referred to as
“Members”), and we shall handle all transactions concerning the tour business for the Group as
well as the operational measures described in Article 22.1. with the said Person Responsible for
Contract.
19.2. The Person Responsible for the Contract must submit to us a list of Members on or before the
date as specified by our Company.
19.3. We shall not bear any responsibility for any debt or obligation, which the Person
Responsible for Contract now has or is expected to have in the future to Members.
19.4. In cases where the Person Responsible for the Contract does not accompany the Group during
the tour, our Company deems the Member appointed by the Person Responsible for the Contract in
advance as the Person Responsible for the Contract after the commencement of the Tour.
Special Rules Regarding the Conclusion of the Contract
20.1. When our Company concludes a Contract for a Self-Guided Tour with the Person Responsible
for Contract, there are cases where we confirm the booking without receiving payment of the
Deposit, notwithstanding the provision of Article 5.1.
20.2. When our Company concludes a Contract for a Self-Guided Tour with the Person Responsible
for Contract without receiving payment of the Deposit under the provision of the preceding
paragraph, we shall provide the Person Responsible for the Contract with a document confirming the
booking and the Contract shall be deemed concluded when we have delivered him/her the said
document.
Change of the Members
21.1. When the Person Responsible for the Contract has expressed a wish to change some of the
Members, we will accommodate his/her wish to the extent possible.
21.2. The increase or decrease of the Tour Price arising from the change described in the
preceding paragraph and the expenses required for the said change shall be borne by the
Members.
Services of Tour Escorts
22.1. Our Company may provide a tour escort or other person to accompany the group, at the
request of the Person Responsible for the Contract.
22.2. In general, the content of the service to be performed by the tour escort or other person is
the services required for conducting the group tour, according to the itinerary determined in
advance.
22.3. In general, the service hours for the said tour escort or another person to engage in the
service as described in the preceding paragraph shall, range from 8:00 to 20:00 local time.
22.4. When we provide the said escort service, the Person Responsible for the Contract must pay
us the escort service charge specified by our Company.
Chapter 6 – Liability
Liabilities of Our Company
23.1. In performing a Self-Guided Tour, should our Company, or the person whom our Company
has had made arrangements as an agent under the provision of Article 4 (hereinafter referred to
as “Arrangements Agent”), causing damage to a traveller intentionally or by gross negligence,
our Company shall be liable for such damage; provided that our Company has been informed
within 2 years of the day following the date of occurrence of the said damage.
23.2. In cases where the traveller has suffered damages due to a natural disaster, war, rioting, the
suspension of Tour Services provided by transportation and accommodation facilities, etc., an
order from the government and other public agencies, or any other event in which our Company or
the Arrangements Agent is unable to intervene, our Company shall not be liable for the damage
except in the case referred to in the preceding paragraph.
23.3. Notwithstanding the provisions of Article 23.1., our Company shall compensate for the
damage referred to in the said paragraph caused to baggage up to a maximum of 150,000 yen
per traveller (except in cases of willful or gross negligence by our Company) in the event that our
The company has been informed within 14 days of the day following the date of occurrence of the
said damages.
Responsibility of the Traveller
24.1. In cases where our Company has suffered any damage caused by the willful misconduct or
negligence of a traveller, the said traveller must compensate us for such damage.
24.2. In concluding a Contract for our Self-Guided Tour, a traveller is required to make every
effort to understand the details of his/her rights and obligations of the traveller, as well as other
contents of the Self-Guided Tour, making good use of the information provided by us.
24.3. Should a traveller have realised that the Tour Service being offered is different from those
mentioned in the Contract Document after the commencement of the tour, the traveller is
required to promptly report the discrepancy to either our Company, the Arrangements Agent, or
the provider of the Tour Service concerned at the point of destination.